Business Name: Liberty Tax Service
President's Name: Andrea Zank
What are your business's core values, goals, and overall mission?:
Our mission statement is simple: Set the standard. Improve each day. Have fun.
Share some unique facts and business history? What makes your business stand out?:
We truly value our clients. From the minute they walk in the front door, we want them to feel like family. Whether it's our beverage and snack offerings, our children's corner to keep the kids entertained, or going the extra mile to solve a client's issue, we want each and every client to have the best experience possible.
What products or services do you offer companies or individuals?:
We offer individual and business income tax preparation, as well as bookkeeping services.
What are the greatest obstacles and/or challenges that your business has faced? How have you and your business overcome them?:
The greatest challenges my business has faced is being led by a novice business owner, who also holds a corporate job and is completing two graduate programs at Old Dominion University! This is my first tax season and, while things are going well, I have learned a lot about what to do better next season. The best thing I can do for my business is to never become complacent - always be on the lookout for ways to create raving fans. I can't wait to implement the things I've learned this season.
What accomplishments are you most proud of?:
I am so proud to be a business owner. This has been a dream of mine for a number of years, and for one reason or another, it did not happen before this opportunity came along. I like to think that everything happens for a reason, so this opportunity came along at the perfect time and I had the courage to reach out and grab it.
What do you see for the future of your business?:
I am planning to expand. I call my goal "Five in Five!" I'd like to own 5 territories by my 5th tax season. I'd also like to expand the bookkeeping side of my business.
Why are you a member of the Hampton Roads Chamber of Commerce?:
I became a member of the Hampton Roads Chamber of Commerce because I like the networking opportunities it presents. Thanks to the various meetings, lunches, and socials, I have access to other business people in my area that I might not otherwise be able to reach. In the near future, I also plan to access of some of the SBA information offered by the Chamber. Overall, I've been very pleased with my decision to become a member!